Effective from September 30, 2026
These rules determine the procedure by which Júlija Zemlinska, physiotherapist practice (ZEMLINSKA PHYSIO), Piestastnes iela 11a, Dzintari, Jurmala (hereinafter - physiotherapist), provides services. They apply to all appointments - both on the website zemlinskaphysio.com and by phone, WhatsApp or e-mail. By applying for a visit or class, you confirm that you have read these terms and agree to them.
1. Services and prices
The physiotherapist provides physiotherapist consultations, pelvic floor muscle (IPM) examination, individual physiotherapy lessons (face-to-face or online), group lessons and drawing up individual exercise programs. The current range of services, duration and prices are indicated in the section Services .
Prices are indicated in euros. The physiotherapist can change the prices, but the price does not change for already paid appointments and subscriptions.
2. Applying for a visit
- You can apply for a visit online on the website, by phone +371 28821008, WhatsApp or email info@zemlinskaphysio.com.
- After online registration, a confirmation is sent to your email. If you don't get it, please contact your physiotherapist.
- Please arrive on time. If you are late, the visit is shortened by the missed time and its price does not change.
3. Payment
- When registering online, the service is paid at the time of registration with a payment card. Payments are securely processed by Stripe - card details are not available to the physiotherapist.
- For registrations made in other ways, the payment procedure is agreed individually.
- An invoice is sent to your email after payment.
4. Cancellation and transfer of registration
- A visit or lesson can be canceled or rescheduled free of charge no later than 24 hours before it starts by contacting us by phone, WhatsApp or email.
- If the appointment is canceled in time, the amount paid is refunded within 14 days or, at your choice, used for another visit.
- If the appointment is canceled later than 24 hours before the visit, the amount paid is not refunded.
- In justified emergency situations (for example, bladder disease), the physiotherapist evaluates the possibility of rescheduling the appointment free of charge.
5. Failure to appear
- If you do not show up for a visit or lesson and do not notify us in advance, the service is considered to have been received and the amount paid is not refunded.
- In case of repeated non-attendance, the physiotherapist has the right to accept further appointments only with full prepayment or refuse the appointment.
6. Subscriptions for group lessons
- The subscription is valid for the time specified in its description from the date of the first lesson. Unused lessons after the expiration date are non-transferable and non-refundable.
- The subscription is personal and not transferable to other persons.
- The rules of clauses 4 and 5 apply to subscription lessons: a lesson canceled in time can be used at another time during the validity period of the subscription, but a lesson not attended or canceled in time is considered used.
- In justified situations (for example, a long-term illness, confirmed by a doctor's certificate), the validity period of the subscription can be extended by agreement with the physiotherapist.
7. Group classes
- Group lessons take place if at least one participant has applied for them. If the lesson is canceled due to the physiotherapist, you are informed and the amount paid is refunded or the lesson is rescheduled.
- Before applying for group classes "Movement in Expectations", a written permission of a gynecologist or midwife for physical activities is required (statement U27).
8. Cancellation of visit due to physiotherapist
If the physiotherapist is unable to conduct the visit or lesson, you will be informed as soon as possible and you will be offered another time or a full refund of the amount paid.
9. State of health and liability
- Please inform the physiotherapist about your health condition, diagnoses, used medications, pregnancy and other important changes before your visit. The security and efficiency of the service depends on this information.
- If you feel pain, dizziness or other discomfort during the class, inform the physiotherapist immediately.
- The physiotherapist is not responsible for the consequences that occurred if the client did not provide true or complete information about his health condition or did not follow the instructions received.
- Physiotherapy does not guarantee a specific result - it depends on each person's health condition and compliance with the recommendations.
10. Online classes and exercise programs
- Online classes require a stable internet connection, a device with a camera and enough space to exercise. If the lesson cannot take place due to the client's technical reasons, it is considered received.
- The individual exercise program is intended for personal use only and may not be transferred or distributed to others.
11. Right of withdrawal
The services are provided on a specific date and time and are health care services, so they are not subject to the 14-day right of withdrawal provided for in distance contracts. Cancellation of registration and refund are regulated by Articles 4-6 of this regulation. point.
12. Personal data
Personal data, including health data, are processed in accordance with Privacy policy.
13. Complaints and Disputes
Please send questions and complaints to info@zemlinskaphysio.com – the answer will be given within 14 days. If the dispute cannot be resolved through negotiations, the consumer has the right to contact the Consumer Rights Protection Center (www.ptac.gov.lv), while in matters of health care quality - in the Health Inspectorate (www.vi.gov.lv). Disputes are resolved in the courts of the Republic of Latvia in accordance with the laws and regulations of Latvia.
14. Amendments to the Terms
The physiotherapist can amend these rules. The current version is always available on this page, and already approved entries are subject to the terms in force at the time of entry.